Verification
Understand the specific status badges used on public records.
Moderation
How submissions are reviewed before publication.
Corrections
How inaccurate or outdated information can be challenged and updated.
Privacy & Evidence
How supporting material should be handled and what should remain private.
What Open Record does
Open Record provides a structured place for businesses to publish a response, appropriate supporting context, a chronology and the current outcome of an online review dispute.
What Open Record does not do
Open Record does not automatically declare either party right or wrong, and publication is not proof that a claim is true or false. Status labels describe the actions completed on the platform rather than endorsing the underlying claims.
Our four status badges
✓ Business Identity Verified confirms identity checks were completed. ✓ Evidence Supplied means supporting material was provided. ✓ Response Published means the business response is live. ✓ Matter Resolved is used only where the published record supports that outcome.